Return & Refund Policy
Order cancellations, returns, shipping responsibilities, and refunds.
Order Cancellation
We accept order cancellations before an order has been shipped or entered production.
Orders cancelled before shipment or production will receive a full refund.
Once an order has been shipped, it can no longer be cancelled.
Returns
We accept returns within 14 days of the date you receive your order.
To qualify for a return, your item must:
Be unused, unworn, and in its original condition.
Be returned in the original packaging.
Include proof of purchase (such as your order confirmation or receipt).
Please do not return your item directly to the manufacturer.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving a damaged, defective, or incorrect item).
Customers will be charged shipping costs no more than once for each order (including returns).
No restocking fees will be charged for any approved return.
If the product you receive is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs.
Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
Once your request has been approved, we will provide:
- The return shipping address.
- Detailed return instructions.
Returns sent without prior authorization may not be accepted.
Customer Support:
Email: service@craftmivo.com
Customer service contact information is also included in your Order Confirmation Email for convenient reference.
Return Address
The return address will be provided by our Customer Support team after your return request has been approved.
Shijiazhuang Yingyuan E-Commerce Co., Ltd. — Room 806-12, Zhongyuan Business Building, No. 368 Youyi North Street, Xisanzhuang Subdistrict, Xinhua District, Shijiazhuang, Hebei, China
The address shown above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, your return may need to be sent to a different address.
Before sending any item back, please contact our Customer Support team and wait for your return request to be reviewed and approved. We will confirm the appropriate return address and provide return instructions for your specific request.
Refunds
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After the inspection is completed, we will inform you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–15 business days. Please note that the exact processing time may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period:
Check your bank account again.
Contact your credit card company, as it may take additional time for the refund to be officially posted.
Contact your bank, as processing times can vary.
If you have completed all of the above steps and still have not received your refund, please contact us at:
Email: service@craftmivo.com